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‘Tis the season to be honest

Unlike the rest of the population, who seem to look forward to it with feverish excitement bordering on hysteria, I come to December’s Big Event dragging my feet. It’s the same every year. The cloying sentimentality of it all. Those awful songs that make their home in my brain for an entire month. The guilty panic that I’m not experiencing the same warm feelings…

By Chrissy Styles

“Feed the World’. No, wait, save it from Ebola.”

Any child of the Eighties has the original BandAid and its image of Africa indelibly imprinted on their minds: a…

By Jenni Bacon

Membership organisations: relevance, coherence and clarity

What’s the point of a membership organisation? In an age of online social networks, linking up with…

By Jenni Bacon

Simply amazing

This is for anyone who has to deal with people who doubt the impact brand has for membership or third…

By Max du Bois

A look at reputation and brand

At the recent CharityComms 'Keeping your reputation spotless' conference, we asked what people thought were their organisation's greatest…

By Jenni Bacon

Beautiful Balkan Brutalism

I love brutalism. Working in a brand agency where we spend a lot of time discussing concepts of beauty…

By Claire Hall

Keeping your reputation spotless

A grandee of the PR world once commented “Do ten things right and they don’t notice, do…

By Max du Bois

When the dust settles

I got back from a holiday in France last week to discover numerous obituaries and tributes to Wally Olins, the…

By David Rivett

Brand chaos or coherence?

A good brand architecture allows an organisation to draw on the collective strengths of all its activities, while remaining coherent…

By Claire Hall

A Belgian Easter

Where better to spend the Easter weekend than the land of ultimate chocolate!? That's what me and my boyfriend…

By Claire Hall

Customer service with a smile

When it comes to customer service, there are a number of age-old rules that are still being championed to this…

By James Coventry

It all comes down to values

Last Wednesday, I went to Cass Business School’s final Charity Talk of the current series, at the Centre…

By Claire Hall

The art of conversation

You want a social media presence. Of course you do, everyone does. What better way to spread your message to…

By Chrissy Styles

Make a real difference this Christmas

I wonder if it's because we start Christmas so early? From the first week of November, ads start…

By Max du Bois

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